PRIVACY POLICY
HOW WE USE YOUR DATA
Elevated Power (“Elevated Power,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of our customers, partners, and website visitors. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website, request services, or communicate with us.
By using our website or services, you agree to the practices described in this Privacy Policy. We may update this policy periodically. Any changes will be posted on this page, and continued use of our website indicates your acceptance of those updates.
Information We Collect
You may browse our website without submitting personal information. However, we may collect personal information that you voluntarily provide when you:
- Request a quote
- Schedule service or maintenance
- Fill out a contact form
- Call, text, or email us
- Sign up for updates or promotions
The information we may collect includes:
- Name
- Email address
- Mailing address
- Phone number (including mobile numbers)
- Service address
- Billing and payment information
- Details related to your generator or electrical service needs
We may also collect non-personal information automatically, such as:
- Browser type
- Device type
- Operating system
- IP address
- Website usage data
This information helps us improve our website functionality and customer experience.
How We Use Your Information
Elevated Power uses your information to:
- Respond to inquiries and service requests
- Schedule installations, maintenance, or repairs
- Provide customer support
- Process payments and manage billing
- Send appointment reminders and service updates
- Share information about promotions, services, or seasonal reminders (with your consent)
- Improve our website and overall service offerings
We do not sell or rent your personal information.
SMS/Text Messaging Policy
Elevated Power may offer SMS/text messaging for appointment reminders, service updates, promotions, and other important notifications.
By opting in to receive text messages from us, you agree to receive SMS communications related to our services.
- You may opt in through our website, service forms, or other written consent methods.
- You can opt out at any time by replying STOP to any message.
- Message frequency may vary.
- Standard message and data rates may apply depending on your mobile carrier.
- For assistance, reply HELP or contact us directly.
No mobile information will be shared with third parties or affiliates for marketing purposes.
Disclosure of Information
We may share your information only when necessary to:
- Comply with legal requirements or court orders
- Protect our rights, property, or safety
- Work with trusted service providers who assist in operating our business (such as payment processors or scheduling software), under confidentiality agreements
We do not sell, trade, or distribute your personal information for marketing purposes.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, misuse, or disclosure. While we take security seriously, no system can guarantee absolute security.
If you have concerns about your information, please contact us directly.
Cookies & Website Tracking
Our website may use cookies and similar technologies to:
- Improve site performance
- Analyze website traffic
- Enhance user experience
Cookies are small files stored on your device. You can modify your browser settings to decline cookies if you prefer.
Third-Party Links
Our website may contain links to third-party websites. Elevated Power is not responsible for the privacy practices, policies, or content of those external websites. We encourage you to review their privacy policies before submitting personal information.
Social Media
If you interact with us through social media platforms (such as Facebook or Instagram), any information you post publicly is subject to the privacy policies of those platforms. We are not responsible for how third parties use publicly shared information.
Email Communications
You may unsubscribe from promotional emails at any time by clicking the “unsubscribe” link included in our emails. After opting out, you will no longer receive marketing communications, though we may still send service-related messages.
Children’s Privacy
Our services are intended for homeowners and business owners and are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13.
Your Privacy Rights
You may request to:
- Access your personal information
- Update or correct your information
- Request deletion of your personal information (subject to legal and operational requirements)
To make a request, please contact us using the information below.
Contact Information
Elevated Power
13645 McKinley Hwy, Mishawaka IN 46545
Phone: 574-855-2350
Email: ben.kurtz@elevated-power.com
Website: www.elevated-power.com